Insurance and policies
Public Liability: £2,000,000
Employer’s Liability: £10,000,000
Professional Indemnity: £2M for any one claim
Loss of Documents: Up to £100,000
Whenever we look at our business practices, and any new process on which we are about to embark, we always consider the environmental factors associated with the same. Whenever possible, information is shared electronically and the use of paper is eliminated or greatly reduced. Wherever possible, documents and other papers are converted into digital form. Paper is recycled within our office before being disposed of securely.
Our business promotes equality and diversity.
All materials, images, and text on this website are the copyright of Attain Legal Costs Management Limited. Any unauthorised use of any of this material will result in legal action. If you wish to utilise any material or images produced by Attain Legal Costs Management Limited, please contact us.
Complaints Handling Procedure – Service Complaints
Service complaints relate to the quality of the service that is provided to clients by Attain Legal Costs Management Limited. Service issues include, but are not limited to, allegations about delay and failure to keep clients informed. We strive to handle service complaints promptly, fairly and impartially.
If a client feels the need to complain about our service it is hoped that they will first take that complaint to the Attain Legal Costs Management Limited fee earner with day-to-day conduct of their case.
If the complaint is not resolved to the client’s satisfaction the client will be referred to Martin Burke (“the Complaints Director”), a Director of Attain Legal Costs Management Limited, who is responsible for dealing with any complaints and who will not, usually, have been involved directly in the subject case.
The Complaints Director will establish contact with the client within five working days, gather information, investigate the complaint and report on a recommended resolution within a further 20 working days of establishing contact with the client.
A full and separate record will be kept of the way in which the complaint is handled.
Should the complaint be more complex or further investigations are required, an interim report will be prepared and issued within the same period.
You will not be charged for the investigation of your service complaint.
If the service complaint cannot be resolved under this procedure and the client wishes to take the matter further, there is an option for the client to refer the service complaint to the Legal Ombudsman (see www.legalombudsman.org.uk). This option is available because Deborah Burke is a Costs Lawyer who is a member of the Association of Costs Lawyers.
Attain Legal Costs Management Limited is a limited company registered in England with registration number 4568345 and its registered office is at First Floor, 4 Sherrard Street, Melton Mowbray, Leicestershire, United Kingdom LE13 1XJ.
Our VAT number is GB 705 9880 07